Privacy Policy

PRIVACY POLICY
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This Privacy Policy describes how your personal information is collected, used,
disclosed and shared when you visit or make a purchase from
symphonylove.com (the “Site” or “we”).

Personal Information Collection
When you visit the Site, we collect certain information about your device, your
interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer
support. In this Privacy Policy, we refer to any information that can uniquely
identify an individual (including the information below) as “Personal
Information”. Additionally, as you browse the Site, we collect information about
the individual web pages or products that you view, what websites or search
terms referred you to the Site, and information about how you interact with the
Site. We refer to this automatically-collected information as “Device
Information”.

“Personal Information” in this Privacy Policy refers to both Device Information
and Order Information. See the lists below for more information about what
Personal Information we collect and why.

Device Information

Examples of Personal Information collected: IP address, time zone, cookie
information, version of web browser, what sites or products you view, search
terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you, and to perform
analytics on Site usage to optimize our Site.

Source of collection: Automatically when you access our Site using cookies, log
files, web beacons, tags, or pixels, or other electronic files.
Disclosure for a business purpose: Shared with our processor Shopify.

Order Information

Examples of Personal Information collected: Name, billing address, shipping
address, payment information (including credit card numbers), email address,
and phone number.
Purpose of collection: To effectively communicate with you, provide products or
services to you to fulfill our contract, process your payment information, arrange
for shipping, provide you with invoices and/or order confirmations, screen our
orders for potential risk or fraud, and when in line with the preferences you have
shared with us, provide you with information or advertising relating to our
products or services.

Source of collection: Collected from the customer.
Disclosure for a business purpose: Shared with our processor Shopify.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us provide our
services with and fulfill our contracts to you, as described above. For example,
we use Shopify to power our online store. You can read more about how Shopify
uses your Personal Information here: https://www.shopify.com/legal/privacy. We
also use Google Analytics to help us understand how our customers use the Site.
You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share your Personal Information to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with
targeted advertisements or marketing communications we believe may be of
interest to you. For more information about how targeted advertising works, you
can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-
it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-
us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital
Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when
we see a Do Not Track signal from your browser.

LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a
resident of the European Economic Area (“EEA”), we process your personal
information under the following lawful bases:
-Your consent
-Compliance with our legal obligations
-To protect your vital interests
-The performance of the contract between you and the Site

-To perform a task carried out in the public interest
-For our legitimate interests, which do not override your fundamental rights and
freedoms

YOUR RIGHTS
If you are a European resident, you have the right to access personal information
we hold about you and to ask that your personal information be corrected,
updated, or deleted. If you would like to exercise this right, please contact us
through the contact information below.
Additionally, if you are a European resident we note that we are processing your
information in order to fulfill contracts we might have with you (for example if
you make an order through the Site), or otherwise to pursue our legitimate
business interests listed above. Additionally, please note that your information
will be transferred outside of Europe, including to Canada and the United States.

AUTOMATIC DECISION-MAKING
Our processor, Shopify, uses limited automated decision-making to prevent fraud
that does not have a legal or otherwise significant effect on you.
If you are a resident of the EEA, you have the right to object to processing based
solely on automated decision-making (which includes profiling), when that
decision-making has a legal effect on you or otherwise significantly affects you.

DATA RETENTION
When you place an order through the Site, we will maintain your Order
Information for our records unless and until you ask us to delete this
information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for
example, changes to our practices or for other operational, legal or regulatory
reasons.

SMS Terms of Service

When you opt-in to the mobile/SMS service for Symphony Love, we will send you an SMS message to confirm your signup.

This service is used to send you notifications that you have signed up for, promotions, specials, information, updates as well as alerts.

You can cancel this service at any time. Just text “STOP” to #####. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

If at any time you forget what keywords are supported, just text “HELP” to #####. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

Carriers are not liable for delayed or undelivered messages.

As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this SMS program, you can send an email to your company’s support email address.

 If you have any questions regarding privacy, see Symphony Love’s privacy policy.

CONTACT US
For more information about our privacy practices, if you have questions, or if
you would like to make a complaint, please contact us by e‑mail at
info@symphonylove.com with subject line Security and Privacy Inquiry.